Handling of Shanghai FEDEX Air Freight Claims

Shanghai FEDEXHandling of air transportation claims: The goods carried by air transportation shall be delivered by the shipper to the carrier, and the carrier shall be responsible for the goods transported until the carrier delivers the goods to the consignee. This period of time is called the carrier’s responsibility. . Due to improper loading, unloading, transportation, storage, and delivery processes, the occurrence of cargo damage or loss accidents is called cargo damage.

The airline is the carrier, and the air waybill is the delivery certificate. As an air transportation agent, such as a foreign transportation company, it also has its own waybill (also known as the air waybill on the air), and the air waybill and the air waybill are on the back, both of which are divided and compensated. Terms.

1. In the air cargo transportation, if there is a cargo loss or cargo difference, the responsible party is first traced, whether it is the agency responsibility or the carrier’s responsibility. The compensation on the back of the waybill is generally based on the billable weight of the goods. The maximum compensation is 20 US dollars per kilogram. The remaining part is claimed by the cargo owner to the insurance company (that is, the goods are insured before being shipped).

2. If the imported goods are damaged or shorted after unloading, the civil aviation must submit to the aircraft carrier within 48 hours.

3. As an agent of the cargo owner, Sinotrans should try its best to protect the interests of the cargo owner. When handing over the goods to civil aviation and find that the outer packaging of the cargo is damaged or the number of pieces is short, the commercial record of civil aviation cargo should be obtained at the time of receiving the goods. File a claim with the airline.

4. The transportation of air express shipments has the same claim clauses as the general cargo transportation. Each agent has instructions on the back of the express waybill. If the shipment is lost in the process of delivery, it must also be traced at which link and where the responsible party is. The maximum compensation for each international express shipment is US$100. For all the pieces that are entrusted by the express shipping company to export, if they are lost, the shipping company generally provides a free shipping.

5. Notice of claim and limitation of action. According to the provisions of the Warsaw Convention, in the case of damage to the goods, the consignee or the relevant party shall submit a written notice within 7 days from the date of receipt of the goods. In the case of late delivery, the consignee shall file a notice of claim within 14 days after the date of receipt of the goods. If it is not filed within the above prescribed period, the claimant will be waived as a shipper.

6. The 1955 "The Hague Protocol" revised the written notice submitted by the shipper from the original 7 days to 14 days, and the delayed delivery was changed from the original 14 days to 21 days. The lawsuit is filed within two years, that is, from the date of the arrival of the goods, or from the date of the termination of transportation, after the time limit has not been filed, the shipper has waived the right to the lawsuit.