International express delivery of chemicals needs to be standardized

Chemical products international express package arrived, the recipient is not in, unable to collect in time. In this case, the general treatment is: choose to negotiate with the courier to change the delivery time, or ask the people around or collection point to collect the goods, and put them into the recently emerging express delivery self collection cabinet, and pick them up when it is convenient. In our life, the choice of express collection has become the most people's way of handling, because this does not need express delivery many times, also can not trouble others.

However, in the current situation of imperfect management, there are some problems and risks in this approach. We usually ask the guard or the shop owners nearby to sign for the goods. They will only keep them temporarily and hardly go to inspect the goods. According to Article 31 of the "operational guidelines for express delivery business" issued by the State Post Office of the express industry, if the addressee is unable to sign for it, the entrusted receiver may sign for it. At the time of collection, the collector shall verify the identity of the agent and inform the collector of its responsibility. On the one hand, in reality, even if we ask the doorman or shop owner to collect the goods, we seldom communicate with them in advance. On the other hand, it is difficult to guarantee the goods inspection by asking them to collect the goods. In the view of the delivery party, once someone receives the goods, it means that the goods have passed the inspection, and the express delivery company has nothing to do with it if any problems are found afterwards.

In addition, some collection points are not selected by the recipient, but designated by the express company. For example, in the supermarkets around the residential area, these supermarkets generally only have oral agreements with the delivery staff, and do not sign relevant contracts with express companies. Moreover, they only allow express delivery to be temporarily placed, never carry out inspection and signature, let alone keep them. People who have had relevant experience have such experience: when entering the supermarket, they can see a pile of express on the ground, and they can look through them one by one, with almost no supervision in the process. Some responsible businesses will check with you the information of the recipient. If you don't take responsibility, you can take it directly. If you really lose the express, it's very difficult to take responsibility.

In terms of delivery, the working methods of express companies also need to be improved. According to relevant regulations, express enterprises should provide at least two free deliveries for express delivery. In addition, before delivery, the receiver should contact the recipient by telephone to confirm the customer address and make an appointment for delivery time. But these two things are not much in reality. Two free delivery can be guaranteed, but it is difficult to guarantee that if you meet a poor attitude, you will be put in the collection point. In addition to SF, ups and other express companies can notify the recipient by SMS in advance, other express companies almost call the recipient when they arrive at the place, and basically do not implement the provisions on delivery time and place.

Nowadays, many communities in developed areas have installed an express collection machine similar to supermarket lockers. The courier places the package inside, and the machine will automatically send a text message to the recipient. The recipient can pick up the item free of charge within the specified time limit with the mobile phone verification code received. This is a relatively advanced and safe method. At the "two sessions" of our province, Qin Weishi, a member of the CPPCC Provincial Committee, suggested in his speech that the construction and popularization of intelligent parcel cabinets should be accelerated, so that small express delivery can serve the people's livelihood. In the promotion process, we must do a good job in the location, ownership, management, maintenance and other related work to protect the rights and interests of users. In the case of not yet realized, we should make the express agent sign in more perfect from the aspects of clear rights and responsibilities and workflow, and the recipient should timely track the logistics progress of express delivery and arrange the receiving matters.