Handling of Shanghai FedEx air cargo claim

Handling of Shanghai FedEx air transportation claim: for the goods carried by air transportation, the carrier shall be responsible for the goods transported from the consignor to the carrier until the carrier delivers the goods to the receiving party. This period of time is called the period of carrier liability. Due to improper loading and unloading, transportation, storage, delivery process, and the occurrence of cargo damage or loss of the accident, known as the loss of goods.

The airline is the carrier, and the air waybill is the proof of delivery. As an air transport agent such as a foreign transport company, it also has its own waybill (also known as air waybill on air transport). There are Liability Division and compensation clauses on the back of air waybill and air waybill.

1. In air cargo transportation, in case of cargo damage and cargo shortage, the responsible party shall be investigated first, whether it is the agent's liability or the carrier's responsibility. No matter which party's liability is, generally, compensation shall be made according to the provisions of the Warsaw Convention, that is, according to the clauses on the back of the master air waybill and air waybill. Generally, the maximum amount of compensation is 20 US dollars per kilogram, and the rest shall be borne by the cargo owner Claim against the insurance company (i.e. the goods are insured before shipment).

2. If there is any damage or shortage of the imported goods after unloading, the civil aviation department must submit it to the aircraft carrier within 48 hours.

3. As the cargo owner's agent, the outward transportation company shall try its best to protect the interests of the cargo owner. When the external package of the goods is found to be damaged or the number of pieces is short when handing over the goods with the civil aviation company, it shall obtain the business records of the Civil Aviation freight at the same time of receiving the goods, and then make a claim against the airline on this basis.

4. Air express transportation, like general cargo transportation, also has a claim clause. Each agent's express waybill has instructions on the back. If the express is lost in the process of delivery, it is also necessary to trace which link is lost and where is the responsible party. The maximum compensation for each international express is US $100. For those pieces that are consigned to export as express agents, if they are lost, they will be sent free of charge.

5. Notice of claim and limitation of action. According to the Warsaw Convention, in case of damage to the goods, the consignee or the parties concerned shall give a written notice within 7 days from the date of receipt of the goods. In case of delay in delivery, the consignee shall give notice of claim within 14 days after the date of receipt of the goods. If the claim is not made within the time limit specified above, the claim shall be abandoned as the shipper.

6. The Hague protocol of 1955 amended the written notice of the shipper from 7 days to 14 days, and the delay in delivery was changed from 14 days to 21 days. If a lawsuit is filed within two years, that is, from the date of arrival of the goods or from the date of termination of the transportation, the shipper will give up the right of action if no action is filed after that time limit.