Corporate customer after-sales guidance

1. How to notify the pickup

You can notify us in the following ways:

1. Online contact: QQ, Ali Want;

2. Call our company: 021-64088486 15221848446

Second, how to query

"A waybill number" is the main voucher for tracking shipments, please make sure to record it; under this premise, you can query as follows:

1. Direct access to our company's website for inquiries;

2. If you have any questions, you can contact the customer service department: 021-64088486

3. How to fill in the waybill

Filling the waybill correctly is the guarantee for the safe delivery of the goods. Please be sure to fill in the truth as required.

Four, packaging requirements

It has a good protective effect on the items sent, and it can withstand multiple transportation in transportation to avoid damaging the items.

1. Packed by the customer;

2. It can also be packaged by our company for free. (Professional packaging staff)

Five, how to calculate the weight

The billable weight refers to the actual weight and volumetric weight (length (CM) * width (CM) * height (CM) / 5000), whichever is greater and meets the rounding up with 500g as a unit;

The billable weight of goods above 21KG is in units of 1KG, and the part that is less than 1KG is calculated according to 1KG.

Six, how to charge

1. Small cargo billing: first weight 0.5KG rate + (billing weight-first weight 0.5)/0.5* renewal weight rate

2. Billing for large cargo: weight in kilograms * corresponding rate

7. How to make your express deliver in time, accurately and safely

1. The packaging must meet the shipping requirements;

2. Provide the correct recipient information, especially the correct contact phone number of the recipient, our company does not accept the "POBOX" address;

3. After sending the express, the sender should inform the recipient of the bill number.

8. Main Terms of Liability and Compensation

If the consignment items are lost during transportation, the company is not responsible for compensation except for natural disasters such as war, typhoon, earthquake, flood and other irresistible human forces. The remaining compensation terms are as follows:

1. If the customer has purchased insurance, compensation shall be made according to the regulations of the insurance company;

2. If the customer does not purchase insurance, the whole ticket will be lost, and compensation will be made according to the following standards;

International shipments are compensated according to the compensation standard of the agency company; if the shipment is lost or damaged, compensation will be made according to the actual value of the shipment itself, but the maximum compensation for each parcel will be USD100, and the document will not be compensated.

3. The express mail sent by the customer must be true and legal, otherwise, the customer will be responsible for all consequences; for detailed compensation provisions, please obtain it from the management office of our company.