FedEx FedEx Service Advantages and Knowledge of Volume Weight Algorithm and Service Timeliness

One of the four major international giant express delivery

FEDEX-Federal International Express is one of the world's largest express transportation companies, providing fast, reliable, door-to-door express delivery services to more than 220 countries and regions around the world. According to the type of service, China FedEx can be divided into: FedEx Priority Service (International Priority (IP)) and FedEx Express Economy Service (International Economy (IE)).

It is suitable for sending to countries in America, Southeast Asia, Oceania and Western Europe, with stable and fast time.

service advantage

Scope-The global service scope covers 220 countries and regions;

Price-30% to 60% off the official price of China FedEx International Express;

Time Limit-2-7 working days for global delivery;

Inquiry-Online inquiry of detailed package transportation and delivery information;

Have federal IE, IP, air channel. Long-term launch of special services in Southeast Asia, a few countries in the Middle East, North America and Europe, the price is far lower than other express delivery.

1. The calculation formula of FedEx volume weight is: length cm X width cm X height cm /5000, if the volume weight of the cargo is greater than the actual weight, it will be charged according to the volume weight, whichever is greater.

2. Remote surcharge: express shipment to or delivery to remote or unavailable areas;

Our operator will check whether it is remote according to postcode or city name. The website query is not 100% accurate, but in the end, the FedEx bill will prevail. Within 3 months from the date of shipment, if the FedEx bill shows that it needs to be charged a remote fee, our company will charge this remote fee.

3. Address change fee: If the address information of the recipient is incorrect or the address cannot be delivered due to the post office box, this fee will be paid by the sender;

4. Surcharge for non-stacked shipments: Directly instructed by the customer not to stack the shipments, or due to the appearance of the shipment (for example: a cone-shaped cargo or a cone-shaped cover on the top of the cargo), the shipment cannot be placed in a safe and stable In the vertical stacking mode, FedEx will charge a surcharge for non-stacked shipments;

5. FEDEX Heavy Goods Service: Complying with any of the following three points is a heavy goods service-both IPF or IEF:

(If it is IPF or IEF, the minimum billable weight of each box of the shipment is 68KG)

①Single piece weight exceeds 67KG

②The longest side of a single piece exceeds 270CM

③【Long+2 Width+2 High】 of a single piece of goods exceeds 330CM

Reference aging

IP service: 2-5 working days for global aging;

IE service: 3-7 working days for global aging;

-This time is the time when the parcel is online until the recipient receives the shipment, except for special circumstances! The delivery time is related to the customs clearance time and flight schedule of the destination customs.

Waybill query

For FedEx shipments, our company will generate a tracking number after the operation is completed and shipped. The normal day or the next day (that is, within 2 working days) can be found on the FedEx website, and the entire transportation information of the goods can be tracked.

Please log on FedEx International Express website to inquire: http://www.fedex.com.cn

Packaging requirements

The packaging should be intact and not easily damaged. Except for the address label on the outer box, try not to bring other irrelevant signs. For fragile products, it is best to mark the fragile products on the outer packaging. Please pack your package properly to avoid transportation. damage.

Tariff issue

1. Subject to the tariffs generated by the destination country (generally, the tariffs generated when the declared value is higher are higher, and if the declared value is too low than the actual value, a higher punitive tariff will also be generated).

2. The customs and customs clearance fees incurred at the destination are generally paid by the recipient. If the customs and customs clearance fees have been incurred and the recipient refuses to pay within the processing time specified by FedEx Express, this fee will be forcibly transferred to the shipment. The payment will be based on the customer service notice or FedEx express bill.

Bounce problem

The following circumstances cause the package to be returned to the sender by FedEx, and the shipping fee for the return from the destination country will be borne by the sender, subject to the FedEx bill.

-Incorrect address leads to unsuccessful delivery, and no processing advice is provided within the time limit prescribed by FedEx;

-The recipient refuses to sign the package, and it exceeds the final processing time limit of FedEx Express;

-The items in the package belong to the items prohibited or imported by the customs of the destination country;

-The package failed to complete customs clearance within the time specified by the local customs, and was forced to be returned by the local customs;

-Other cases where the package was returned due to the sender or recipient;

Claims service

1. Please pack the fragile goods by yourself, otherwise we will not be responsible for the breakage. If the goods are lost, broken or compensated during the operation, the declared value stated on the commercial invoice (or proforma invoice) provided by the sender as the goods shall be taken as The reference value of the compensation value is to compensate for the actual loss or damage. However, the maximum compensation per ticket does not exceed 100 US dollars. Our company will not bear any joint loss caused by the loss, damage or delay of the express. If customers have additional requirements, they can purchase cargo insurance by themselves.

2. After the loss or damage, any consignment value provided by the shipper that is different from the declared value stated on the original commercial invoice (or proforma invoice) will not be recognized.

3. Please report to us within 10 days from the date of the incident and issue a written claim letter, otherwise it will not be accepted. At the same time, we will not bear all the responsibilities and costs of international express shipments due to flight delays or flight class problems.